Why measurement matters report
03 April 2025
The Why Measurement Matters report presents key findings from the Voice of the Patient program, drawing on insights from over 190,000 patients across Australia and a wide range of participating health funds. It explores how patient-reported data can enhance understanding of healthcare experiences, outcomes, and the overall value of care.
The Voice of the Patient platform places the patient at the centre of care delivery and value assessment. The report findings indicate that hospitals with stronger patient experience scores often also demonstrate better results in areas such as patient safety, clinical efficiency, and long-term health outcomes.